Data protection

The protection of your data is of great importance to us. Therefore, we process your data on the basis of the legal provisions (GDPR, Telecommunications Act 2003). In this information regarding data protection, we inform you of the most important aspects of data processing in the context of our website.

Contacting us

When you get in contact with us using a form on the website or by email, the data you provide are stored by us for the purpose of processing the request and for the event of follow-up questions in accordance with the legal retention period.

What data does SIRO gather?

We collect and process the following information on you:

The data provided by you upon registration/login, such as the company name, branch, category, first name, email, country, telephone number, fax number, street, house number, postcode, city, VAT identification number, tax number;

information acquired from your use of the website as well as the content and services offered by us and

information that you make available to us in your replies and in the context of your own content.

How does SIRO use the data it gathers?

We use the personal data acquired from you:

  • to offer our content and services;
  • to analyse our website, content and services;
  • to ensure that the services and content are relevant for you;
  • to offer and make our content or services available to you;
  • to carry out reviews, research and analyses in order to maintain, protect and improve the content and services provided by us; and
  • to always keep you up to date, we may send you our newsletter and other communications regarding content, services and offers from SIRO, SIRO’s affiliated companies and partners by email, post or otherwise.
  • For the purposes of quality control, under some circumstances we also monitor your use of the website as well as the content or services that you receive, request or offer in the course of your use of the website.
  • You hereby give us your consent to do so and confirm that you can object to this use of your data or revoke your consent at any time by email (


Data storage

For the purpose of implementing the contract, the following data are also stored by us: company name i.e. name, address, email address, telephone number, fax number, UID number, tax number. The data provided by you are necessary for the fulfilment of the contract i.e. for implementing pre-contractual measures. Without these data, we cannot conclude the contract with you.

Under the circumstances stated below, the data provided by you may be transmitted to other SIRO companies or to partners in Austria and abroad. Occasionally, we commission other companies and people to carry out tasks on our behalf, such as the rendering of services, tax consultants (fiscal obligations), mail order, marketing assistance, data analysis, and customer services. To fulfil these tasks, these companies and people may potentially need to access your personal data. However, we will only transmit the relevant personal data that is necessary for the performance of these tasks.

Our partners have been carefully selected by us, and are obliged to treat your data confidentially in accordance with the legal provisions, as well as to observe our own data protection standards. In particular, our partners are not permitted to pass on our customers’ data to third parties for their own or for advertising purposes.

By sending information via the website/by email, you give your consent for this storage, processing and transmission.

If a contract is concluded, all data from the contractual relationship is stored until the expiry of the fiscal retention period (7 years).


Our website uses so-called cookies. These are small text files that are placed on your terminal with the help of the browser. They cause no damage.
We use cookies to make our offer more user-friendly. Some cookies remain stored on your terminal until you delete them. These make it possible to recognise your browser the next time you visit our website.
If you do not wish this, you can set up your browser in such a way that it informs you when cookies are placed and you only allow this on a case-by-case basis.
Deactivating cookies may restrict the functionality of our website.

Web analysis

Our website uses functions of the web analysis service Google Analytics. This makes use of cookies that enable an analysis of a website’s use by its users. The information generated here is transferred to the provider’s server and stored there.

You can prevent this by setting up your browser in such a way that no cookies are stored.

Your IP address is recorded, but immediately pseudonymised (e.g. by deleting the last 8 bits). This means that only a rough localisation is then possible.

The user data are stored for the duration of 26 months.

Social network plugins

Our website uses social plugins (hereinafter called “plugins”) from the social networks and


When you visit a page of our website with a plugin, your web browser automatically establishes a direct connection to a server. Facebook/Instagram transmits the plugin content directly to your web browser, which embeds the plugin in the website; this enables Facebook/Instagram to gather information on your surfing behaviour and to know that you have called up the website in question. We have no influence on the data gathered by the plugin and are informing you in accordance with our level of knowledge. If you are logged in to Facebook/Instagram, your visit to our website may be associated with your Facebook/Instagram account. If you interact with the plugins, for example by clicking the “Like” button or commenting, the corresponding information is forwarded from your web browser directly to Facebook and stored by Facebook. If you are a Facebook member and do not want Facebook to link the data regarding your visit to our website with your data that has already been stored by Facebook, you have to log out of Facebook before calling up our website. Even if you are not logged in to Facebook, there is a possibility that the plugins will forward your IP address to Facebook. You can find more detailed information on the purpose and extent of the data collection and data processing by Facebook as well as your rights and the settings options to protect your privacy in this regard in Facebook’s/Instagram’s data privacy policy under / . Furthermore, you can block the Facebook plugins by using add-ons for your web browser, such as the “Facebook Blocker”.


You have the possibility to subscribe to our newsletter via our website. For this, we need your email address and a declaration from you that you are in agreement with receiving the newsletter.
In order to provide you with targeted information, we also gather and process information that you have provided voluntarily regarding areas of interest.
You can cancel the newsletter subscription at any time. Please send your cancellation to the following email address: . We then immediately delete your data in connection with the sending of the newsletter.

Your rights

In principle, you have the right to information, rectification, deletion, restriction, data portability, revocation and objection. If you believe that the processing of your data violates data protection law or that your data protection rights have been violated in any other way, you can lodge a complaint with the supervisory authority. In Austria, this is the data protection authority.

You can reach us under the following contact details:

SIRO Beschläge- und Metallwarenfabrik GmbH, Spielfeldstraße 12, 4452 Ternberg/AUSTRIA

Tel: +43 (0) 7256 6020-0, Fax: +43 (0) 7256 8932




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